Customer Success Manager (Intern / Early Contributor)

About the Role

You’ll be the bridge between our users and the team — helping organizations succeed with our platform, collecting feedback, and shaping how we serve customers at scale. This is more than a role; it’s a chance to help define customer success from the ground up at a mission-driven company.

This role is perfect for someone passionate about technology, curious about how products come to life, and eager to develop leadership and analytical skills in a fast-growing fintech startup.

What You’ll Do

• Engage directly with our institutional clients (churches, schools, and partners).
• Onboard new users and help them get the most out of our payment platform.
• Gather feedback to help improve our product experience.
• Create and refine resources like FAQs, guides, and onboarding materials.
• Collaborate with the engineering and product teams to ensure smooth communication between users and developers.
• Represent Cornerstone with empathy, clarity, and excellence.

You'll Thrive Here If You're A...

• Customer Champion: You genuinely love helping people succeed and solve problems.
• Communication Maestro: You can explain complex concepts clearly and build strong relationships.
• Proactive Pathfinder: You anticipate needs, identify solutions, and take initiative.
• Detail Detective: You have a keen eye for details and ensure smooth user journeys.
• Tech Enthusiast: You're curious about fintech, digital payments, and how products work.
• Startup Sprinter: You're energized by a fast-paced, dynamic environment and embrace change.
• Feedback Fanatic: You see feedback as a gift and actively seek ways to improve.

Extra Credit If You Have...

• A history of delighting customers in previous roles (e.g., customer service, sales support, community management).
• Experience creating helpful content like tutorials, FAQs, or support articles.
• Familiarity with CRM software or customer support platforms.
• Insights into the African fintech landscape or payment solutions.
• A knack for spotting trends in user feedback and suggesting product improvements.
• Been a leader in student organizations, volunteer groups, or personal projects.